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Customer Service Representative

customerservicerep
We are looking for individuals who have at least 2 years of customer service experience and meet the following criteria:

  • Customer oriented
  • Skilled communicators on the phones
  • Enjoy a fast-paced environment
  • Commitment to team work
  • Savvy with conflict resolution
  • Detail oriented
  • Well organized and a high degree of accuracy
  • Computer savvy a must!

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Key and process existing clients’ payrolls
  • Key and process existing clients’ company and employee changes
  • Provide customer service in client inquiries and assist in resolution of problems.
  • Send general information notices to clients
  • Read, understand and follow Home Office Memos and procedures
  • Communication with Pack Out on current day’s payrolls for team and branch
  • Produce weekly reporting as required for supervisor (productions stats, change of status forms)
  • Inform supervisor of any escalated client issues
  • Handle and distribute confidential information

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply today!

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