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Holiday juggling: Businesses balance customer, worker needs

Nov 2017

NEW YORK — Before the holiday season, employees at Andrea Correale’s catering business get an email reminder that in December, “we need all hands on deck.”

Elegant Affairs Caterers often has 12 events in a single day during the holidays, so Correale needs her staff of 230 to show up for work. Her email puts everyone on notice that during the two weeks when most clients have holiday parties, work needs to be the priority.

“If it’s crunch week and we’re not covered, everyone gets stressed out,” says Correale, whose Glen Cove, New York-based company caters events on Long Island and in New York City.

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