HR Support Center and HR On-Demand
Advantage is proud to offer HR Support Center and HR On-Demand, a comprehensive online HR portal that can be accessed 24 hours a day, seven days a week. Both services offer access to a vast policy library, hundreds of customizable job descriptions, thousands of HR forms, a comprehensive sample letters database, benefit guides, a state and federal law database and much more. An added benefit for difficult questions, unique situations, special requests and more, with HR On-Demand, online and phone support from a certified HR representative is included.
With HR AnswerLink’s Support Center, you have access to complete HR services at less than a fraction of the cost of retaining a Human Resources firm:
- Employee Handbook
- Policy Library
- Job Descriptions
- HR Forms & Checklists
- Guides (Procedure)
- Performance Reviews
- Hiring & Termination
- News Letters
- Federal & State Updates
The HR On-Demand Difference
6 Ways It Can Help Streamline Your HR
1. Unlimited Ask the Pro Consulting
With HR On-Demand, you can ask a team of certified HR Pros as many questions as you want, either online or over the phone. It’s a level of expertise you can’t find anywhere else.
2. Custom Employee Handbooks
HR Pros will create a comprehensive employee handbook for your organization. They’ll also update and review any existing handbooks. Also included are one-on-one consultations with an HR Pro to ensure that your business is compliant and protected.
3. Up-to-the-Minute Ticket Tracker
You’ll always know the status of the questions you submit to the HR Pros, by using the Ticket Tracker. It displays detailed ticket information, including which HR Pro has been assigned to it, when an answer will be ready, and a summary of the question.
4. Custom Job Descriptions and HR Documents
With HR On-Demand, you can turn to us for all of your HR document needs. We’ll work with you to develop HR documents tailored to your organization. From job descriptions to forms to letters, we’ve got you covered.
5. Free Quarterly Harassment Prevention Training
Designed specifically for supervisors, you can sign up for this interactive webinar focusing on an employer’s legal obligations and best practices for preventing sexual harassment. It also addresses unlawful harassment in the protected categories of race and disability.
6. HR Concierge Live Chat Assistance
Our live chat feature – HR Concierge – helps you easily identify and locate the HR issues and tools you need, when you need them most. With HR Concierge, a member of the HR team is just a chat away.
1.HOW CAN THE HR ON-DEMAND SERVICES HELP MY BUSINESS?
The HR Pros provide an HR solution that works for small to mid-sized businesses. Whether facing an immediately urgent situation (i.e. involuntary termination, discrimination / harassment complaint, workplace violence, etc.) or simply need best practice advice regarding employment law compliance issues, clients get the peace of mind in knowing they have HR Pros right at their fingertips for trusted expertise.
2.WHO ARE THE HR PROS OF HR ON-DEMAND? HOW ARE THE HR PROS SELECTED?
There are different teams of HR Pros – part of which are employees – to easily meet changes in client demands. The selection process involves multiple screening layers to ensure the best qualified individuals continue the high quality service and results our clients have come to expect. Certifications and degrees include SPHR, PHR, CCP, MBA, etc. As a whole, the team of HR Pros average 20 years of experience (i.e. HR Consulting, Management Consulting, Training and Development, Direct Small Business Management / Ownership, Leadership Coaching, etc.) across various industries to support the diverse client base nationwide.
3.WHAT KIND OF ACCESS TO LEGAL ATTORNEYS IS PART OF THE HR ON-DEMAND SERVICES?
First of all, companies have come to realize that a vast majority of the HR issues and concerns can be addressed in a cost-effective way with the guidance from HR consulting. The team of HR Pros share in a down-to-earth, straightforward manner their expertise and insights based on years of direct, real-world experience. That said, the HR Pros are knowledgeable and keen enough to recognize and clearly point out whenever a client’s situation has gone beyond our scope and is in need to seek legal advice from an attorney.
4.WHAT ARE THE HR ON-DEMAND HOURS THE HR PROS ARE AVAILABLE? IF I CALL AFTER HOURS, WHAT CAN I EXPECT?
While HR On-Demand is always accessible 24/7 through the HR Support Center website and the HR On-Demand Hotline that’s toll-free, the HR Pros will respond during normal business hours on weekdays between 8:00am – 5:00pm [PST]. Based on the time the message is received, the policy is to respond to you within one business day. So, if you call at 7:30pm [PST] on a Friday night, the HR Pro would respond by 5:00pm [PST] on the following Monday. All client inquiries and requests will have at least an email response, and the average HR Pro response time is within about 2 hours.
5.HOW CAN I FIND OUT THE STATUS OF AN HR ON-DEMAND INQUIRY?
At any time, you can check “My Tickets” of the HR On-Demand tab section in the HR Support Center. By doing so, you can see the current status of your question being answered by our HR Pros. In fact, you can view the complete history of all HR On-Demand questions submitted and the corresponding HR Pro answers.
6.WHAT IF I NEED HELP TO HAVE A DOCUMENT, SUCH AS AN EMPLOYEE HANDBOOK, REVIEWED OR REVISED?
At any time, you can request to have an HR Pro review and even help customize an HR document. To make the process easier, you can simply attach the document in question when submitting the HR On-Demand request. For Employee Handbook developments, we prefer to schedule a live phone appointment with an HR Pro to discuss the document in question and any related concerns.
7.WHAT IF I CANNOT FIND A CERTAIN HR DOCUMENT OR PIECE OF INFORMATION?
All HR support Center users gain the privilege to contact an HR Pro with their specific requests. If the information is not part of the HR Support Center, the HR Pro will help create the document in question or pinpoint the relevant information with your business needs in mind.
8.IS THERE A FORMAL MANNER IN WHICH I CAN ADD SUGGESTIONS TO THINGS THAT I CANNOT FIND ON THE WEBSITE TO BE ADDED IN THE FUTURE?
Yes. You can easily “Contact” Technical Support for any general feedback. We really encourage this because much of what a client experiences with the HR Support Center is based on the very feedback we get from our valued clients and Affiliates like you. Admittedly, HR On-Demand users do get an advantage because their feedback often translates into an HR Pro’s direct answer that is customized for their specific situation and interests.
For more information on HRAnswerLink®, call (800) 440-9033 today.